Privacy Policy

Effective date: October 29, 2025

This Privacy Policy describes how Al Fares Group ("we", "us", or "our") collects, uses, discloses, and protects the personal information of users of the Al Fares Group mobile application (the "App"). The App is an e-commerce marketplace that allows users to browse, purchase, and sell products.

1. Information We Collect

We collect information to provide and improve the App. The types of information we may collect include:

• Account Information: name, email address, phone number, shipping and billing address, profile picture, and any other information you provide when creating an account.
• Payment Information: payment card details, billing address, and other payment-related information. (We do not store full card details in our systems if you use third-party payment processors — see Payment Processors.)
• Order and Transaction Data: order history, items purchased, prices, shipping and tracking information.
• Device and Usage Information: device model, operating system, unique device identifiers, IP address, app usage analytics, crash reports, and performance data.
• Location Information: approximate location inferred from your IP address or precise location if you grant location permission.
• Customer Support Communications: messages, emails, or chat transcripts when you contact customer support.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain the App.
• To process and fulfill orders, including payment processing and shipping.
• To communicate with you about orders, updates, promotions, and support inquiries.
• To improve and personalize the App experience, analyze usage, and develop new features.
• To detect, prevent, and address security and fraud issues.
• To comply with legal obligations and enforce our terms and policies.

3. Legal Basis for Processing (If Applicable)

If you are in a jurisdiction that requires us to state a legal basis for processing personal data, we process data under one or more of the following bases:

• Performance of a contract (e.g., to fulfill orders and provide services you requested).
• Legal compliance.
• Legitimate interests (e.g., to prevent fraud, maintain security, and improve the App), balanced against your rights.
• Consent, where required (e.g., for marketing communications or precise location access).

4. Sharing and Disclosure

We may share your information with:

• Service Providers: payment processors, shipping carriers, hosting providers, analytics services, and customer support platforms who help us operate the App.
• Sellers and Third Parties: when you buy from a third-party seller, we share order and shipping information necessary to fulfill the purchase.
• Legal Authorities: to comply with laws, respond to legal requests, or protect rights, property, or safety.
• Business Transfers: in connection with a merger, acquisition, or sale of assets, with notice to users where required by law.

5. Payment Processors

We use third-party payment processors to handle payments. These providers may collect and store payment details in accordance with their own privacy policies. We do not store full card numbers on our servers unless you choose to save a card using a secure tokenization method offered by the processor.

6. Cookies and Similar Technologies

We and our partners use cookies, web beacons, local storage, and similar technologies to provide and improve services, analyze traffic, and personalize content. You can manage or disable cookies through your browser or device settings; however, disabling cookies may affect functionality.

7. Data Retention

We retain your personal information only as long as necessary to provide the App and services, to comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we will delete or anonymize it.

8. Security

We implement administrative, technical, and physical safeguards designed to protect your information. While we strive to protect your data, no system is completely secure—please exercise caution when sharing sensitive information.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict processing in certain circumstances.
• Request data portability.
• Withdraw consent where we rely on it for processing.

To exercise these rights, please contact us at support@elfaresgroup.site. We may need to verify your identity before responding.

10. International Transfers

Your information may be transferred to, stored, or processed in countries other than your own. We take steps to ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

11. Children

The App is not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we collected data from a child without parental consent, we will take steps to delete it.

12. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

13. Marketing and Promotional Communications

If you subscribe to marketing communications, we may send promotional emails or push notifications. You can opt out at any time by following unsubscribe instructions in the messages or updating your account settings.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the Effective date at the top. We recommend reviewing this page periodically.

15. Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

• Company: Al Fares Group
• App: Al Fares Group
• Website: https://elfaresgroup.site
• Email: support@elfaresgroup.site